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Welcome to Eagle Sports Management |
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 ESM’s objective is to turn our strong business expertise and passion for golf into solutions and value for the benefit of our clients, our clients’ customers and our partners, while maintaining our commitment to excellence.
ESM’s core values are based on: - Quality and accountability in everything we do
- Trust, respect and integrity in our relationships
- Continuous improvement and innovation
- Teamwork and open & honest communication
- Building a business where profitability is essential to our future success
- Pride in the role we play in the sport we represent
- Positive contribution to our community
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Managing Through The Financial Crisis |
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How is your club being impacted by the current financial crisis? Are revenues down and expenses up? Managing a club in today's time can be a challenge. ESM Club Consulting is available to help in a cost effective way for your club or golf facility. Here's our program: - ESM will conduct a 1 hour phone consultation with your Club to understand the challenges the Club is facing;
- Your Club provides ESM with financial and operating information that we will analyze;
- Based on our analysis, we will send the Club various Best Practice questionnaires and analyze the Club's response;
- ESM will then provide your Club with a complete report that will include proactive recommendations that could help your Club drive revenues and control expenses.
ESM's fee for this program typically runs over $2,500. However, we are offering this service for $1,500 - because we know consulting dollars are difficult to spend today. Please contact Rob Eastep at
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to discuss our program to help your Club succeed in today's environment. |
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Measuring Customer Satisfaction |
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Customer satisfaction is the primary objective of leading golf facilities today. In a market that is seeing flat participation rates and an equal number of players leaving the game as entering the game, providing exceptional customer service is critical. Satisfied customers become loyal customers who drive business through purchases and referrals, leading to increased profits and value. At the same time, customer demands continue to rise. Today's increasingly competitive, golf marketplace prompts customers to expect more from every interaction with a club or golf facility. Read the full document here. |
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Budgeting and Forecasting |
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No topic can create a glaze on someone’s face faster than the word budget! Certainly in my years as the Chief Financial Officer at Saxon Capital, Inc. (formerly NYSE:SAX), I can honestly say that it took me a few years to fully grasp the power of budgeting and forecasting. Read the full document here. |
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Predicting Customer Behaviors |
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The best managed golf facilities (private, semi-private, daily-fee) know that the member or customer (collectively referred to as “customers) is king. Whether a facility thrives or fails is ultimately up to customers and their decisions about where to play golf. The most important question that every company must continually face is: "What will my customers want in the future?" Read the full document here. |
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